FAQS
How long will it take to receive my order?
Production time for most items is 7-10 business days after proof approval. Once the order is produced, it is shipped directly to the customer. Actual transit time varies depending on where the item is being shipped to. If you need your order by a specific deadline, please email us and we will do our best to accomodate your time frame.
What is your return policy? How are errors handled?
All of our items are custom ordered and therefore cannot be returned. Though rare, errors do happen on occasion. If the error is on our part or the manufacturer’s part, we will gladly reprint or replace your item immediately, at no additional charge. If the error is made by the customer, we will gladly reprint or replace the order at a discounted rate plus shipping charges. To ensure accuracy, we highly encourage customers to order a proof.
The following situations would be considered a customer error:
- Original text submitted with an error
- Original order submitted incorrectly
- Error on proof overlooked, regardless of the text that was submitted
Do you charge sales tax?
Sales tax will only be charged to Georgia residents at a rate of 8%.
What are your shipping fees?
Our shipping rates are based on your total purchase, before any discounts. Most manufacturers ship via FedEx or UPS. The rates for standard shipping are as follows…
Total Purchase Shipping Charge
Under $25 $9
$25.01 - $50 $10
$50.01 - $75 $11
$75.01 - $100 $12
$100.01 - $150 $14
$150.01 - $200 $15
$200.01 - $300 $16
Over $300 Free
Expedited shipping is available for an additional charge. If you are interested in expedited shipping, please email us for the cost.
At this time we only accept orders that will be shipped within the 48 continental United States.
How do I submit a photo for my order?
If your order will include a printed photo, please send a digital file to order@peachtreepaperie.com according to the specifications below. Please make sure the file name is your first initial and your last name. (Example: cchandler.jpg)
Specifications
Photo must be a high quality digital photo – 300 DPI or greater
Photo must be in .jpg format
Photo dimensions must be at least 5.25 width by 3.5 height (1575 by 1050 pixels)
Please take into consideration that the quality of the picture you submit is very important. The better the quality, the better it will look once it’s printed. All photos will be cropped to best fit the card. No additional changes will be made to the photo (ie. fixing red eye, changing to black and white, etc). Manufacturers have the right to reject a photo because of quality or copyright concerns.
Submitting a photo implies that your either own the image of have permission from the owner to reprint the image. We will not be held liable for any photo related issues.
Do you have wording suggestions for Holiday Cards?
Click here to view wording suggestions.
How do I submit my products for your consideration?
We are always looking to add fabulous product lines to our current selection. If you have a product line you would like us to consider carrying, please email us with your company name, contact information, and the type of products you sell. Please note that we cannot return any samples that are sent to us.
What is your holiday cutoff time?
Each of our manufacturers has their own cutoff date. Please keep in mind that most orders take 7-10 business days to process and that shipping times during the holidays are often longer than normal. If you are concerned about your gift making it in time, please contact us and we will see what can be done.
What forms of payment do you accept?
We are proud to accept Visa, Mastercard, and American Express.
Do you partner with any non-profit organizations?
If you are a non-profit organization and are interested in hosting a shopping event on our site, please send us an email with your organization name and contact information. We will be happy to discuss the different options available for partnership.
What is your privacy policy?
Your privacy is very important to us. Rest assured that your personal information is stored securely and that we will never share your information with a third party, unless necessary to complete your order. Information may be disclosed if required by law or court order.